Obviously, you know you have a problem when the phones start ringing support, or link statistics screen starts showing wildly errant values as high latency or SNR. But what or who is to blame? The troubleshooting techniques described here only wireless should follow once problems have been ruled out on the side of the tower, as flakey wiring, waving switch ports or router, routing problems, false positives (ie, an unusual increase, but normal user traffic), or upstream or unscheduled outages backhaul providers.
Following a process of logical troubleshooting limiting downtime required to test a wireless issue and help you find the solution soon. So first, think and observe the following. By answering the questions below, you will find an area for the remains to focus your attention. And as always stress, if you feel overwhelmed, do not feel shy to call your favorite consulting firm for help.
SCALE
Is the problem that affects the entire network, or a tower, sector or link? Or maybe a small group of customers in a given area are affected?
INTERNAL FACTORS
Are you aware of recent changes made to computer settings or the affected part of the network? If so, what are they?
EXTERNAL FACTORS
What is happening in the environment? What is the competition doing next, if anything? Are you aware of any new construction that could pose a new obstacle in the coverage area or link experiencing the problem? Read More
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